Bottom line: This place does not care if they don't offer half of the things they say they will. The next night we went to the Aria's and Cosmo's clubs and they were so welcoming and the places were incredible! Lastly, all 3 of us woke up with bloody noses from how dry it was in the room. When we got there it was almost empty and the drinks were $17. The bouncer asked my brother who was completely sober if he was okay and looked us up and down before letting us in. Later that night we decided we would checkout ghostbar, the nightclub. The worst part is I was having a great time elsewhere but came back to the palms because I wanted to go in the jacuzzi before the pool was closed. She had watched me wait outside for 20 minutes after telling me security would be right up. I asked her if she had heard any news and she said, 'I think we're just going to have to be closing it for the day.' I was so annoyed. We waited outside the restaurant for 20 minutes. She said, 'Oh the lifeguard had to leave because he can't have overtime but security is coming up now and can open it for you.' Okay fine. I went to the nearby restaurant and asked the women at the front desk about it. It said 9am-6pm so I came around at 4:30pm and surprise the door was locked and the pool was closed. I decided to try and check the pool the next day and had already checked the hours posted on the pool door. I wanted to check out the pool at palms place and it was closed due to weather. The beds and everything else were clean and the view was great. When I did get into the room, the lotion in the room was used and there was some wrappers and a lollipop in the trash. I said oh, I thought I could take the luggage cart and the man responded 'no, if we let people take these we wouldn't have a job, this is how we make a living' in a rude way. I said no and he starting placing all of my belongings on the counter. When my room was ready I went to the bell hop and was asked if I needed help taking my belongings to my room. I went to the bell hop and dropped off my things and was told I could call a number and have my belongings sent to my room or I could bring them myself.

I was told I could give my belongings to the bell hop while I waited. I asked if they could compensate in any way and she said no and did not care whatsoever about this. I stated that the check in time was 3pm, and she said we start check in at 3 but do not guarentee it. Upon arrival, the woman at the front desk said there were no rooms ready (5pm). I arrived two hours later than the 3pm check in time. I wanted to like this place but they disappointed me on multiple occasions.

Review of palms las vegas pool